Canonical URL: "https://www.nnparkings.com/en/frequently-asked-questions" # Frequently asked questions Explore by topic ## General Information, Network, and Service Channels ### What is NN Parkings, and what coverage does it offer in Barcelona? NN Parkings is the parking division of Grup Núñez i Navarro. We operate a network of more than 150 car parks strategically located across Barcelona’s main districts, its metropolitan area, and other towns and cities in Catalonia, combining facilities exclusively for subscribers with centrally located short-stay car parks. ### How do I find the NN parking facility closest to an address or point of interest? Using the interactive search tool on [www.nnparkings.com](https://www.nnparkings.com/en), you can enter specific addresses (such as *Rius i Taulet* or *Passeig de Gràcia*) or city landmarks (such as *Spotify Camp Nou*, *Sagrada Família* or *Fira Barcelona*). The system will show you the nearest car parks, their distance in metres, and the estimated walking time. ### What is the difference between a short-stay public car park and a car park exclusively for pass holders? Short-stay car parks (located in central, high-traffic areas) offer pay-by-the-minute parking without prior booking, as well as advance online reservations and monthly passes. Subscriber-only car parks are gated facilities with access restricted exclusively to users who have a monthly parking space rental agreement. ### Are NN's parking facilities open 24 hours a day? The vast majority of public car parks and all subscriber access points are open 24/7, 365 days a year. Each car park’s webpage specifies whether vehicle or pedestrian access is subject to specific opening hours during which the external gate is closed. ### Are there staff members on-site at the facilities? We have on-site staff available at our main parking facilities during peak hours. Outside those hours, or at automated parking facilities, assistance is available around the clock via intercoms connected to our Control Center. ### Are the car parks within Barcelona's Low Emission Zone (LEZ)? Yes, most of our facilities are located within Barcelona's Low Emission Zone (ZBE Rondas de Barcelona). Remember to check that your vehicle has the appropriate DGT environmental sticker or, for foreign-registered vehicles, to obtain prior authorization from the Metropolitan Registry of the Barcelona Metropolitan Area (AMB). ### Can I park a vehicle with foreign license plates? Yes, there are no license plate restrictions inside NN car parks. However, to drive legally through the streets of Barcelona to reach the car park, you must first obtain a Low Emission Zone (ZBE) permit from the Barcelona Metropolitan Area (AMB). ### How do I get in on foot if the parking lot's outer gate is closed? Outside business hours, the exterior pedestrian doors remain locked for security reasons. To gain access, use the outdoor reader located next to the door by inserting your parking ticket, scanning the QR code from your online reservation, or holding your subscriber card/remote control near the reader. ### What digital and automated support channels does NN Parkings offer? At [www.nnparkings.com](https://www.nnparkings.com/en), you can contact us by email or use our form, designed to provide personalized guidance on purchasing monthly passes, making daily reservations, finding nearby parking facilities, and resolving frequently asked questions. ### Which phone number or email address should I use depending on the type of inquiry? - **For reservation management, billing, contracts, and season tickets:** Email info@nnparkings.com or use the web form - **Operational incidents in parking facilities, accidents, and alerts:** Send the information to infoparkings@nnparkings.com. ## Short-Stay Parking and Per-Minute Rates ### How does pay-by-the-minute parking work? When entering the car park, drive up to the barrier and take the printed ticket (or enter via license plate recognition). Park in any available general-use space. When leaving, insert the ticket into the payment machine and pay the exact parking fee before collecting your car. ### How is the price of a stay calculated by the minute? The amount charged is calculated based on the actual number of minutes elapsed from entry until payment at the payment machine, in accordance with the official rates displayed at the entrance to each parking facility, subject to the maximum daily rate set for each 24-hour period. ### Is there a grace period to exit after paying at the payment machine? Yes. After paying for your stay at the payment machine, you have a grace period (shown on the machine itself, usually between 10 and 15 minutes) to return to your car and exit through the barrier without any additional charges. ### What is the maximum daily rotation rate? This is the maximum amount charged for each continuous 24-hour period of short-term parking. Once the accumulated parking time reaches this amount, no further charges are incurred until the next 24-hour period begins. ### Do I need to book in advance to park by the minute? No. You can use the car park without a prior reservation as long as the illuminated sign outside says "AVAILABLE". ### What should I do if the exterior indicator reads "FULL"? This means that all short-stay parking spaces are currently occupied. You must wait for vehicles to leave or check our online map for the nearest NN car park with available spaces. If you have a confirmed online reservation, your space is reserved and you may enter. ### Can a short stay be paid for in installments? No. Each individual rotation stay must be paid in full in a single transaction at the payment machine or exit terminal before removing the vehicle. ### What should I do if my car has a mechanical breakdown before I leave? Press the intercom at the payment machine or barrier to notify the Control Center of the fault. You can authorize access for your roadside assistance provider or tow truck so the issue can be resolved in a coordinated manner. ## Online Bookings: Parclick, OnePass and MultiPass ### What online booking options are available on the website? At [www.nnparkings.com](https://www.nnparkings.com/en) you have two main predefined parking options: - **OnePass:** Allows exactly **one entry and one exit** from the parking facility during the booked period. It is ideal for fixed stays, train/air travel, or one-off events. - **MultiPass:** Allows **unlimited multiple entries and exits** 24 hours a day throughout the reservation's validity period. It is the perfect option for city sightseeing or stays involving daily travel. ### Why does the Parclick brand appear during the online booking process? NN Parkings uses Parclick's technology platform and booking gateway to manage online reservations. Therefore, this platform is referenced during the confirmation and payment process, ensuring the same validity and official coverage across the entire NN Parkings network. ### Am I guaranteed a spot when I book online? Yes. When you book online through our website or official channels, your parking space in the short-stay area is fully guaranteed for the duration of your booking. ### Why does the reservation product offered cover a longer period than I requested? Online booking products are predefined packages (for example, 1-day, 2-day, weekend passes, etc.). If the dates and times you enter fall between two standard packages, the system will suggest the predefined product that best covers your entire time slot, whose total duration may exceed the exact length of your stay. ### How far in advance can I cancel an online reservation? You can cancel your reservation and request a refund up to **1 hour before your scheduled entry time**, in accordance with the terms and conditions of the reservation system. You can do so using the link included in your reservation confirmation email. ### Can I check in before the time specified in my reservation? **No early grace period is included.** If you enter the parking facility before the official start date or time of your reservation, the system will charge the additional time at the parking facility's standard per-minute rate. This extra charge must be paid before you leave. ### What happens if I leave later than the time specified in my reservation? **There is no grace period included after the end time.** The time elapsed between the contracted end time of your pass and the vehicle's actual exit will be charged automatically at the official per-minute rate at the payment machine. ### How do I access the parking lot upon arrival with an online reservation? Depending on the selected parking lot, access may be provided as follows: 1. By automatic license plate recognition at the barrier. 2. By scanning the QR code on the voucher with the reader at the entrance gate. 3. Collect a standard ticket and validate it together with the reservation voucher at the control center or ticket office before your first departure. Always follow the detailed instructions on your confirmation voucher. ### Does the OnePass or MultiPass assign me a specific numbered seat? No. OnePass and MultiPass reservations entitle you to park in any available space on the floors designated for general use in the relevant parking facility. ### What happens if I arrive with a different license plate from the one specified in the reservation? If the car park uses license plate recognition and the vehicle entering does not match the one registered on the pass, the barrier will not open automatically. You will need to use the QR code included with your booking or take a standard parking ticket, which could result in unwanted charges. Make sure to update your license plate number before you arrive. ### Are online reservations valid for commercial vans? Yes, provided that the vehicle strictly complies with the clearance restrictions (maximum height) and the standard length of the spaces in the selected parking facility. ## Monthly Passes and Parking Space Rentals ### What monthly subscription options does NN Parkings offer? We offer a range of monthly rental plans tailored to individuals and businesses: - **24-hour pass:** Unlimited use of the parking space 365 days a year. - **Motorcycle and Bicycle Passes:** Designated spaces and areas at reduced rates. ### How are monthly pass prices determined? **The advertised rates are starting prices and exclude VAT.** The final subscription price will depend on the size of the assigned parking space (for a small, standard, or large car) and the floor on which it is located within the building. ### Are season ticket holders' seats fixed and reserved? Not always. In the vast majority of NN Parkings subscription agreements, the contract holder is assigned a numbered, clearly marked parking space for their exclusive use 24 hours a day. In short-stay car parks, the parking space varies. ### Is a deposit required when purchasing a season ticket? Yes. A security deposit and a deposit for the access devices provided (remote controls, magnetic keys, or RFID cards) are required. These deposits are refunded at the end of the contract, provided the devices are returned in good condition. ### Why am I being asked to digitally sign the contract and the SEPA mandate if I am already being charged? We periodically conduct document and legal audits to bring outstanding or updated contracts and SEPA direct debit mandates into compliance. Both the contract and the SEPA mandate must be formally signed, even if the monthly payments are being debited without issue. ### What documentation is required to register a season ticket? - Valid official identification document: DNI, NIE, or CIF (for legal entities). - Bank account ownership certificate or IBAN code for the direct debit of payments. ### How and on what dates are monthly subscription payments collected? Monthly payments are payable in advance during the first five days of each month by direct debit from the bank account provided. ### How far in advance do I need to request the cancellation of my monthly subscription? To cancel a monthly parking space, you must provide at least **15 days' notice** before the end of the current month by formally notifying us via email at info@nnparkings.com, stating your name, ID number, parking facility, and space number, and returning the access devices before the end of the month. ### Can I alternate between two vehicles in my reserved subscriber parking space? Yes, provided they are not in the car park at the same time. To ensure this, you must first register both license plate numbers with customer service so that the access control systems recognize both vehicles. ### Is subletting the parking space to third parties permitted? No. The parking space subscription agreement is personal and non-transferable. Subletting, assigning, or transferring the use of the parking space to third parties without the prior written consent of Grup Núñez i Navarro is expressly prohibited. ### Can the subscription be temporarily suspended or frozen during vacations? There is no option to temporarily suspend your membership and retain your spot at no cost. To ensure that your assigned spot remains exclusively reserved for you upon your return, you must keep your membership active and pay the corresponding monthly fees. ### What exclusive benefits do subscribers receive when using other car parks in the NN network? Customers with an active monthly subscription at NN Parkings enjoy a **50% discount** on the standard hourly parking rate at a wide selection of NN Parkings facilities across Barcelona, making it easier to get around the city. To take advantage of this discount, customers must download the Grup Núñez i Navarro app and register using their contract number. ## Payment Methods, Billing, and Duplicate Charges ### What payment methods do ATMs accept? The ticket machines accept bank credit and debit cards (Visa, Mastercard, Maestro), mobile *contactless* payments and, at specially equipped machines, cash (banknotes and coins, with change given). ### How do I report a "double charge" (online booking and payment at the ticket machine)? If you had already paid for an online reservation and mistakenly took a physical ticket that you then paid for at the payment machine: - **Official procedure:** Gather the online booking confirmation (voucher) and the physical payment receipt or bank statement, and email them to info@nnparkings.com. - **Attention:** **You must not refer this case to the reseller.** NN Parkings handles the verification internally and issues the corresponding refund directly. ### How do I request an invoice with an itemized VAT breakdown for a parking ticket? You can request an official tax invoice at the car park, or by emailing a scanned copy of the ticket along with your full billing details to info@nnparkings.com. ### Do subscribers receive a monthly electronic invoice including VAT? Yes. Each month, the corresponding invoice, with 21% VAT itemized, is sent to the email address registered by the subscriber. ### Can I pay with Teletac / VIA-T at NN Parkings car parks? No. ### Can I pay directly by bank card at the exit terminal? In most car parks, payment must be made in advance at the payment machines. However, exit barriers equipped with payment terminals allow quick contactless payment by credit or debit card. ### Is there an additional fee for paying by bank card? No. The amount charged to the card corresponds exactly to the official price of the stay, with no additional fees or surcharges. ## Electric and Hybrid Vehicle Charging ### Do NN car parks have charging stations for electric cars? Yes, we have a constantly expanding network of charging points for electric and plug-in hybrid vehicles in the main car parks across our Barcelona network. You can find the updated list at [www.nnparkings.com/en/sustainability](https://www.nnparkings.com/en/sustainability). ### How do I start charging my electric vehicle in the parking lot? To start charging, connect your vehicle to the charging point and scan the charger's QR code using the relevant operator's mobile app, or use your authorized RFID card to unlock and activate the power supply. ### What types of connectors do the chargers have, and what power levels do they provide? Our charging points feature universal Type 2 connectors (Mennekes / Mode 3), with alternating current (AC) charging capacities tailored to short-term and subscription parking. ### Is the cost of electricity included in the parking fee? No. The parking fee (hourly rate or reservation) and the cost of electric vehicle charging are separate. The energy used must be paid for directly through the relevant charging operator's app. ### Can I leave my vehicle parked in the charging space after charging is complete? No. Charging spaces are intended for active use while charging. Once the battery reaches 100%, the car must be moved to a standard parking space; otherwise, charging operators will apply additional fees for each minute the space is improperly occupied. ### Can plug-in hybrid electric vehicles (PHEVs) and electric motorcycles recharge? Yes, provided they have a compatible Type 2 connector or an approved adapter for the installed infrastructure. ### What should I do if the charger displays an error or does not supply power? You can contact the customer service number printed on the charger directly, or press the parking intercom to notify the NN Parkings Control Center. ## Vehicle Types, Dimensions, Clearance, and Accessibility ### What is the maximum permitted clearance height in parking garages? The maximum height clearance varies by building and is typically between 1.90 m and 2.10 m. This measurement is clearly indicated on the physical height restriction barrier at the entrance to each parking facility and in the technical specifications on the website. ### Are roof racks, roof boxes, or bike racks allowed? Yes, provided that the total height of the car with the accessories fitted does not exceed the maximum permitted clearance indicated at the exterior entrance at any point. ### Can large vans or motorhomes access the site? Only if they comply with the maximum clearance and parking space length limits. Heavy goods vehicles, buses, or motorhomes exceeding the standard dimensions are not permitted. ### Do the car parks have reserved spaces for people with reduced mobility (PRM)? Yes, all our public car parks have appropriately sized accessible parking spaces conveniently located near entrances and lifts. ### Are parking spaces for people with reduced mobility free of charge? No. The use of accessible parking spaces ensures adapted accessibility, but parking is subject to the standard hourly or reservation rate. ### Are the facilities fully wheelchair accessible? Yes, the network has elevators, ramps, and accessible entrances in accordance with universal accessibility regulations. ### Is it permitted to park trailers or caravans in a parking space? Unattached trailers may not be hitched or parked in short-stay or regular parking spaces without express authorization and a specific contract. ### What are the conditions for motorcycle parking? Motorcycles must park exclusively in areas or spaces specifically designated for motorcycles and are eligible for the discounted rates applicable to this type of vehicle. ### Do you have designated bicycle parking spaces? Yes, we offer passes and designated bicycle spaces at selected car parks across the network. ### What happens if a very wide vehicle takes up two marked parking spaces? All vehicles must be parked strictly within the marked lines of their designated space. Occupying two spaces may result in an additional charge. ## Additional Services: Storage Units, Car Sharing and Car Washing ### What are the urban storage units integrated into NN's parking facilities? They are private, dry, well-lit storage units located within our parking facilities. ### How do I rent a storage unit at NN Parkings? You can request availability and quotes using the form at [www.nnparkings.com](https://www.nnparkings.com/en) or by emailing info@nnparkings.com. ### Can I access my storage unit 24 hours a day? Yes, storage unit users have 24/7 access using their access control credentials. ### Are eco-friendly vehicle cleaning and washing services provided? At selected car parks in our network, we offer an eco-friendly, waterless hand car wash service while your vehicle is parked. ### What agreements are in place with car-sharing companies? Several parking facilities host operational bases for car-sharing providers to facilitate integrated sustainable mobility in the city. ### Is it possible to perform the refill and wash as part of the same service? No. ### Do you offer luggage storage or parcel locker solutions? The **Pk NN Urgell**, **Pk NN Via Augusta** and **Pk NN Espronceda** car parks are open 24 hours a day and offer lockers and InPost smart pickup points for online purchases and parcels. ## Businesses, Shops, Discount Vouchers and Subscriber Benefits ### What is the "Customer Parking" service for retail and hospitality businesses? It is a solution designed for retailers, professional offices, medical practices, and neighborhood restaurants that want to reward their customers and make parking easier by covering part or all of the cost of their stay at the nearest NN parking facility. ### How can a business purchase subsidized hourly vouchers? Businesses can purchase booklets or packs of discount vouchers at special rates for their customers by contacting our sales department via [www.nnparkings.com](https://www.nnparkings.com/en) or by email at info@nnparkings.com. ### How do you validate a store voucher at an ATM? The end customer must first insert the parking ticket obtained upon entry and then insert the physical voucher or scan the QR code/barcode on the coupon provided by the retailer. The payment machine will automatically apply the discounted parking rate. ### Are special rates and arrangements available for conferences, theaters, and events? Yes, we offer hourly packages and special passes for people attending plays, conventions, trade fairs, or cultural and sporting events held near our parking facilities. ### What corporate agreements are available for fleets and businesses? We offer customized terms for companies that require multiple season parking spaces, as well as rotating packages for sales teams. ### Can digital discount vouchers be requested through a web platform? No, currently they are all physical vouchers. ### Is there a monthly limit on voucher purchases for businesses? There is no preset limit; commercial packages are tailored to each business's operational volume and needs. ### Can multiple store vouchers be used on the same receipt? As a general rule, one discount voucher is accepted per stay, unless specific terms have been agreed with the issuing entity. ### Can hotels offer guaranteed spaces to their guests? Yes, we establish agreements with hotels to pre-book rotating room allotments at special full-day rates. ### Do you offer special benefits to members of professional bodies or trade associations? We maintain framework agreements with local trade groups and associations to offer favorable terms on season tickets and stays. ### What invoice do companies receive when purchasing discounted vouchers? A summary tax invoice is issued with an itemized VAT breakdown for each order placed. ### Do commercial discount vouchers expire? The validity period of the corresponding promotion is indicated on the back of the vouchers or in their digital format. ### How can I check the balance of corporate vouchers or spending allowances? Through the online management portal for B2B customers or by requesting a statement at info@nnparkings.com. ### Is personalized support available for corporate fleet managers? Yes, we have dedicated sales representatives who centrally manage fleet registrations, cancellations, and billing. ## Safety, Accidents, Operating Protocols and Incidents ### What surveillance and security measures are in place at NN Públicos car parks? Our rotating or public facilities are equipped with video surveillance systems (CCTV) with 24-hour recording, continuous high-visibility LED lighting, and direct intercoms connected to the Control Center. ### What surveillance and security measures are in place at NN's enclosed parking facilities for subscribers? Our gated parking facilities for subscribers offer the privacy of a parking space accessible only to local residents; short-term and transient users are not permitted to park there. ### What procedure should I follow if I lose my rotation ticket? Go to the payment machine and press the assistance intercom button. An operator will check your vehicle's license plate and the entry camera record to calculate the exact amount based on your actual parking time and issue you an exit ticket. ### What procedure should be followed in the event of theft or broken vehicle windows? We deeply regret any situation of this kind. The official operating protocol to be followed is as follows: 1. **File a police report:** You must go to a police station (Mossos d’Esquadra or Guardia Urbana) to report the damage or theft. 2. **Notify your insurer:** Report the accident to your own auto insurance company to begin the claims process. 3. **Send the information to NN Parkings:** Send a copy of the police report, the vehicle details, the date, and the parking facility concerned to infoparkings@nnparkings.com. 4. **Assessment of the claim:** Each claim is reviewed individually by the technical department and the insurers; it is not possible to anticipate decisions without the official documentation. 5. **Coverage for items inside the vehicle:** In accordance with current legislation (Law 40/2002), personal belongings and removable, unsecured items left inside the passenger compartment are not covered by the parking facility's insurance and must instead be claimed under your own private insurance policy. ### What should I do if I see a homeless person staying overnight on the premises? - **Internal notice:** Report the incident and the exact location within the parking facility by emailing infoparkings@nnparkings.com so that the responsible team is aware of the situation and can coordinate the appropriate social assistance. - **Outside staffed hours:** Please note that outside the hours when staff are on site, the parking facility's phone line is not monitored. - **Dangerous or aggressive situations:** If the person displays violent or confrontational behavior or poses a risk to users' safety, the emergency services must be notified immediately by calling **112**. ### Is there a centralized lost and found service? We do not offer this service. ### What should I do in the event of an emergency alarm, fire, or evacuation? Remain calm, leave the vehicle, and strictly follow the illuminated evacuation signs to the nearest emergency pedestrian exits. If you notice the beginnings of a fire or a serious incident, activate the alarm buttons located on the columns or press any emergency intercom button to report it to the Control Center. ### Who should I contact if my car gets scratched or collides with another car in the parking lot? You must complete a joint accident report with the other driver or immediately notify the Control Center via the intercom or by sending the details to infoparkings@nnparkings.com. ### What happens if the exit barrier does not open automatically? If the barrier at a public car park does not open when you scan your ticket or license plate, press the intercom button on the exit post to speak to an operator, who will verify your payment or reservation and open the barrier remotely. ### What happens if a parking garage door doesn't open automatically? If the gate to a private parking lot does not open when you press the remote control, use the key we gave you or press the release button located on the inside of every gate. Remember to close the gate to prevent anyone else from entering the parking lot. ### How can I request CCTV footage after an incident? In accordance with data protection regulations, CCTV footage is only provided upon a formal request from law enforcement agencies or a court order, but you can ask us by email to retain it to prevent its deletion. ### What should I do if I lose my subscriber access card or remote control? Report the loss immediately to info@nnparkings.com so the lost device can be deactivated and a replacement requested, subject to payment of the deposit/cost of the new remote control or card. ### What happens if my car battery dies in the parking lot? You can contact your roadside assistance provider and notify the parking staff via the intercom so they can authorize the roadside assistance vehicle to enter. ### Where can I submit an official suggestion or complaint? You can submit any suggestions or complaints by emailing info@nnparkings.com or requesting the official complaint form through our customer service channels.